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Intermediary support

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Don't forget you can track your case through VMO at each stage of your client's application.

We recently improved the way we process cases so we can offer you accurate and timely updates through VMO case tracking meaning you can save time by getting the information and updates you need without having to call.

The information available to our Intermediary support colleagues will be the same information available to you via case tracking on VMO and we'll continue to send updates on your cases via email, so you'll always be up to date.

VMO Case Tracking

Get the information you need without having to make a call.

The information available to our Intermediary support colleagues will be the same information available to you via case tracking on VMO and we'll continue to send updates on your cases via email up to 3 times a day, so you'll always be up to date.

To ensure that you receive email case updates login to VMO and select 'Actions' and 'Change Details'. You can also set up an Administrator with access to your emails or even to progress cases on your behalf via 'Actions' and 'Register'.

If you want to change any of your personal details, please access the Amendment form.

Documentation

We now accept scanned copies of all supporting documentation to help speed up the mortgage application process for you and your clients.

Digital copies of all supporting documentation such as income verification, ID and proof of residence can all be e-mailed straight to docs@virginmoney.com or faxed to 0845 603 5885.

Help us to help you by ensuring that documents are complete, certified and signed as a true copy and include the applicant(s) name and application number.

You can also view our helpful hints for submitting documents.

Policy Queries

Our lending policy is available for you to search online

Procuration Fee Queries

If you have any queries regarding your Procuration Fee please contact us by emailing procuration.fees@virginmoney.com.

Intermediary Support Unit - ISU (Pre Application)

If you haven't yet submitted a case and are are unable to find the answer you require you can contact your Business Development Manager or our dedicated Intermediary Support Unit.

For VMO support0845 602 8348*
For ISU queries0845 600 1516*
For BTL queries0845 602 8323*

All lines are open Monday-Friday 8.30am-6.00pm.

*Calls are charged at your service provider's prevailing rate and may be monitored and recorded

Regional Service Teams (Post Application)

If you have any queries regarding a mortgage case which you have submitted, please contact your dedicated Regional Service Team:

North0845 600 1706*
East0845 606 0301*
West0845 605 7025*
London0845 601 0680*
South West0845 606 0775*

All lines are open Monday-Friday 8.30am-6.00pm.

*Calls are charged at your service provider's prevailing rate and may be monitored and recorded