Regional Service Teams


The New Build Team

Meet the team

We're your New Build Team, here to take care of all your New Build cases.

Based in our Gosforth office, we're a 19-strong team of friendly mortgage professionals with New Build expertise.

By staying true to our five key principles of speed, consistency, quality, accountability and flexibility, we aim to give you the best service possible. From reviewing your application and answering any questions you may have, through to underwriting and making an offer, we're here to help you and your clients all the way through to completion.

Contacting us

If you need help with an application you’ve submitted to us, and can’t get what you need from our Case Tracking system, please give us a call on:

0345 600 1477*

We also love to hear your feedback on how we are doing – so please let us know.

*We're here from 8.30am to 5:30pm Monday to Friday excluding Bank Holidays. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Calls may be monitored and recorded.

Help us to help you

We're always keen to consistently improve the service we offer you, so we’ve included a few tips that should make for a simpler, smoother application:

  • Familiarise yourself with the policy guides on our dedicated intermediaries website.
  • Fully package your applications from the start for a quicker turnaround.
  • Please don’t send in bank statements unless we request them.
  • Keep your contact details up to date so we can be in touch with important case updates.

Track individual cases

You can track the progress of an individual case on Virgin Money Online and we also provide you with individual email updates as your client's case progresses.