Regional Service Teams

 

The North Team

We’re here to take care of all cases in the North region.

Based in our Gosforth office, our team of friendly mortgage professionals is dedicated to helping you and your clients through to completion:

  • We receive and review your applications, and prepare them for underwriting.
  • Provide guidance on your cases through the underwriting process.
  • Answer all your questions and keep you up to date.

We aim to give you the best service possible by staying true to our five key principles of speed, consistency, quality, accountability and flexibility.

Contacting us

If you need help with a policy query, technical support or an application you’ve submitted to us, please give us a call on:

0345 600 1706*

We also love to hear your feedback on how we are doing – so please let us know.

*We're here from 8.30am to 6.00pm Monday to Friday excluding Bank Holidays. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Calls may be monitored and recorded.

Help us to help you

We're always keen to consistently improve the service we offer you, so we’ve included a few tips that should make for a simpler, smoother application:

  • Familiarise yourself with the policy guides on our dedicated intermediaries website.
  • Fully package your applications from the start for a quicker turnaround.
  • Please don’t send in bank statements unless we request them.
  • Keep your contact details up to date so we can be in touch with important case updates.

Track individual cases

You can track the progress of an individual case on Virgin Money Online and we also provide you with individual email updates as your client's case progresses.

BDM Regions North team East team South team West team