Don't forget you can track your case through VMO at each stage of your client's application.
We recently improved the way we process cases so we can offer you accurate and timely updates through VMO case tracking meaning you can save time by getting the information and updates you need without having to call.
The information available to our Intermediary Relationship Support colleagues will be the same information available to you via case tracking on VMO and we'll continue to send updates on your cases via email, so you'll always be up to date.
- VMO Case Tracking
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Get the information you need without having to make a call.
The information available to our Intermediary support colleagues will be the same information available to you via case tracking on VMO and we'll continue to send updates on your cases via email up to 3 times a day, so you'll always be up to date.
To ensure that you receive email case updates login to VMO and select 'Actions' and 'Change Details'. You can also set up an Administrator with access to your emails or even to progress cases on your behalf via 'Actions' and 'Register'.
If you want to change any of your personal details, please access the Amendment form.
- Documentation
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We now accept scanned copies of all supporting documentation to help speed up the mortgage application process for you and your clients.
Digital copies of all supporting documentation such as income verification, ID and proof of residence can all be e-mailed straight to docs@virginmoney.com for new business applications and ptdocs@virginmoney.com for product transfer applications or faxed to 0345 603 5885.
Help us to help you by ensuring that documents are complete, certified and signed as a true copy and include the applicant(s) name and application number.
You can also view our helpful hints for submitting documents.
- Policy Queries
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Our lending policy is available for you to search online.
- Procuration Fee Queries
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If you have any queries regarding your Procuration Fee please contact us by emailing procuration.fees@virginmoney.com.
- Intermediary Relationship Support - IRS (Pre Application)
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If you haven't yet submitted a case and are are unable to find the answer you require you can contact your Business Development Manager or our dedicated Intermediary Relationship Support.
| For VMO support | 0345 602 8348* |
| For IRS queries | 0345 600 1516* |
| For BTL queries | 0345 602 8323* |
| For Product Transfer queries | 0345 600 1516* |
| For Lending Policy or Product queries | Chat to Intermediary Relationship Support
If you're looking for a case update or have a complex query please call us. |
*All lines are open 8.30am-6.00pm, Monday to Friday excluding Bank Holidays. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Calls may be monitored and recorded.
- Regional Service Teams (Post Application)
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If you have any queries regarding a mortgage case which you have submitted, please contact your dedicated Service Team:
| New Build | 0345 600 1477* |
| North | 0345 600 1706* |
| South | 0345 601 0680* |
| East | 0345 606 0301* |
| West | 0345 605 7025* |
*All lines are open 8.30am-6.00pm, Monday to Friday excluding Bank Holidays. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Calls may be monitored and recorded.
