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For any queries relating to pre and post application, call your dedicated Regional Service Team.
New Build | 0345 600 1477* |
North | 0345 600 1706* |
South | 0345 601 0680* |
London | 0345 606 0301* |
West | 0345 605 7025* |
Your dedicated Regional Service Team are policy experts and have access to underwriters. Call them if you have a query about any of the following:
* Lines are open 9:00am to 5:00pm Monday to Friday, excluding Wednesdays when we are open 9:30am to 5:00pm and Bank Holidays. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Calls may be monitored and recorded.
Get the information you need without having to make a call.
The information available to our dedicated Regional Service Teams will be the same information available to you via case tracking on VMO and we'll continue to send updates on your cases via email up to 3 times a day, so you'll always be up to date.
To ensure that you receive email case updates login to VMO and select 'Actions' and 'Change Details'. You can also set up an Administrator with access to your emails or even to progress cases on your behalf via 'Actions' and 'Register'.
If you want to change any of your personal details, please access the Amendment form.
We now accept scanned copies of all supporting documentation to help speed up the mortgage application process for you and your clients.
Copies of all supporting documentation such as income verification, ID and proof of residence should be sent to us using one of four options:
Our lending policy is available for you to search online.
If you have any queries regarding your Procuration Fee please contact us by emailing procuration.fees@virginmoney.com.
This website is for use by Virgin Money Intermediaries ONLY. Do not access this area or rely on any information/representations contained therein if you are a personal customer of Virgin Money or you are a private individual wishing to enquire regarding products & services offered by Virgin Money.
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