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About Us

Committed to bringing you better

For us, being a good partner means putting your needs at the heart of our decisions and recognising what’s important to you – our products, our pricing and our service.

Better products for your clients

We understand that choice is important. That’s why we offer a wide range of products and features. And we know that some mortgage products may be more suited to the intermediary channel, so we’ll offer these exclusively through you.

A better approach to pricing

We know it’s frustrating when lenders offer a better deal to direct customers. So we won’t favour direct business over the intermediary channel.

A better approach to service

We’re committed to improving the service we offer to our mortgage intermediaries.

The first step is to make sure we’re doing the basics brilliantly. That means asking for all the information we need up front, keeping you informed about your cases and sticking by our decisions so you and your clients know where you stand.

This is our immediate focus, but we won’t stop there. We want to deliver a faster, more efficient and more personal service to you. It may take time, but we won’t rest until we get there.

And don’t forget, we have one of the largest ‘on the ground’ teams of Business Development Managers in the country, dedicated to supporting you.