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there are partnerships.
and there are virgin money partnerships.

Most lenders will talk to you about partnerships. But with big branch networks full of customers, can you be sure they are always putting you first?

At Virgin Money, we will do everything in our power to help you build your business. Because when you thrive, we do too.

That’s a Virgin Money partnership.

Let us tell you more about our commitments…

There's SLA.
And there's
PDQ.

We want you to know we are committed to getting offers to your customers as soon as we can – in fact, within 10 working days of receiving a fully-packaged application.

So if we don’t meet this SLA, we will give your customer £100.* That’s a promise – one that should keep us on our toes.

*Read the service conditions

There's lip service.
And there's dedicated service.

We have dedicated service teams on hand, who know your area and know your cases. And we have one of the largest teams of BDMs in the business, checking you are happy, listening to your feedback and ready to support you with whatever you need.

There are 'some of our mortgages'.
And there are 'all of our mortgages'.

We offer intermediaries our very best products. We don’t keep the best deals to help us find new customers ourselves.

And we also offer regular National Account exclusives too.

There's 'sorry, product withdrawn'.
And there's 24 hours' notice.

We will give you at least 24 hours’ notice before we increase the rates on our mortgage deals.

We will never just pull these products without letting you know first. That way you and your customers know exactly where you stand.

Virgin Group
discounts

Don't forget, as a Virgin Money Intermediary Partner, you can enjoy a range of offers from across the Virgin Group.

Find out more 

Want to
know more?

Talk to your dedicated BDM, or check out our latest deals, policy and other information available across our website.

We look forward to doing business with you.

Find your BDM