Service that's designed to help you shine.

We’re passionate about providing service that helps our intermediary partners look fantastic. Upfront answers, great communication, fast Offers and information at your fingertips. It’s service that’s built to help you stand out.

Let us tell you more…

Offers in a flash

We offer day 1 underwriting and instruct valuations straightaway.

We also have a 10-day service promise that means we’ll pay your customers £100 if they don’t receive an Offer on time.*

So with one of the quickest application to Offer turnaround times in the market, whether that’s for remortgage, purchase or BTL,** you’ll have your Offers in a flash.

Keep up to date with our current service levels.

*Subject to our service conditions

**eBenchmarkers, Autumn 2018

Know what you need

We want to give you the support you need to fully package your case – so you get your Offer as quickly as possible. That’s why we’ll always make it clear exactly what documentation you need to send us for any given stage of an application.

Why not check out our sales aids to help you to fully package your case.

Here to help

With a dedicated BDM, and processing teams who are policy experts with access to underwriters, you can rely on expert guidance when you need it most.

Contact your BDM to discuss your latest case.

Keeping you on track

We’ll always keep you posted with regular email updates on your applications.

And you can access online tracking to keep tabs any time you want.

We love to listen

Whether it’s ease of doing business, the quality of our communications, service and assistance or just how helpful you find us, we want to know. Look out for an email from us after you’ve received an Offer to leave your review.

And we publish every review on our website for everyone to see, warts and all.

To see what other intermediaries think, take a look at our reviews page.

Want to know more?

Talk to your dedicated BDM, or check out our latest deals, policy and other information available across our website.

We look forward to doing business with you.

Find your BDM