An offer within 10 days or £100

16 July 2020

Following a brief pause in our service commitment while we focussed our resources on providing crucial services to customers, we’re delighted to let you know that our 10-day Application to Offer Service Commitment is back.

From Monday 20 July, we’re committed to issuing an offer to your customer within 10 days of receiving a fully-packaged application, or we’ll give them £100.*

Through great collaboration with brokers over the past few months we’ve been able to prioritise getting offers to customers as quickly as possible. Now our service commitment is back, let’s continue to work together to make sure we give customers the best service possible.

We hope you feel as good about this as we do as we start to look towards brighter times ahead.

We’re ready when you are.

Stamp Duty and Green Homes Grants

Did you catch the big announcement last week? To help customers understand what the changes are and mean to them, we’ve created two great new videos, take a look.

Stamp Duty: What you need to know


Greener Homes Scheme: Your questions answered

For any queries please talk to your dedicated Business Development Manager or contact your Regional Service Team.

*Terms apply.


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