Accessibility statement
We recognise the importance of providing products and services that are accessible to the widest possible audience, regardless of technology or ability.
We are committed to increasing the accessibility and usability of the Virgin Money website, however we acknowledge that some parts of our website may be difficult to access. Within the secure areas of the site (areas that ask you to log in or register) we have provided a higher level of security to protect your personal information. Therefore, some users might experience some difficulties accessing these parts of our site. We are aware of this and are constantly seeking out solutions to bring all areas of the site up to the same level of overall accessibility.
If you have any trouble using our website with certain web browsers or other software like screen readers, we want to put that right. Your feedback is important to us, so if you discover a part of our website that has been difficult to use, please let us know either by emailing info@virginmoney.com or by contacting our Disability Awareness Team.
The following information explains how to make services and content on our website more accessible:
Accessibility features
The majority of the pages on our site are set up so that you can change the colours, font style and size of text on the page to suit your needs. Some browsers will also let you use your own stylesheet in place of ours, along with a number of other accessibility enhancements.
The following links will help you change your settings for the most commonly used web browsers:
- Microsoft Edge Link opens in a new window
- Mozilla Firefox Link opens in a new window
- Google Chrome Link opens in a new window
- Safari (use the Help guide within the Safari browser)
- Opera (use the Help guide within the Opera browser)
If you're using another browser not mentioned above, please check its "Help" facility to find out how to carry out similar actions.
Using Portable Document Files (PDF)
Sometimes you'll find information on the website that is provided in a PDF format. You'll need to have Adobe Reader® on your computer to read these documents. If you do not have Adobe Reader on your computer, you can get it free from the Adobe website Link opens in a new window.
To read PDF documents with a screen reader you can link to the Access Adobe website Link opens in a new window which provides useful tools and resources.
Alternative ways of accessing our services
Braille, large font and audio material
We can provide information on all our products in most formats. Call us on 0191 279 5300 for more information. Alternatively, send an email to disability.awareness@virginmoney.com and let us know your name, address, which product you're interested in and the format you'd like (e.g. braille).
Text Relay
We welcome calls through the Text Relay service provided by BT. Call 18001 followed by the number you require, you'll then be connected to an operator offering text phone assistance. For more information about this service, please visit the Text Relay website Link opens in a new window.
Help with chip and PIN cards
We can provide you with chip and signature cards. Please call us on 0191 279 5300 for more information, or send an email to disability.awareness@virginmoney.com.
Further information
If you'd like further information about services and facilities for our disabled customers please read our:
Making it easier guide (PDF, 634KB)
Disability Awareness Team contact details
At Virgin Money, we are committed to making our full range of products and services available to as many customers as possible.
If you need additional support that is not mentioned here, please contact our Disability Awareness Team.
Telephone: 0191 279 5300
Calls to 01 numbers cost the same as calls to 02 or 03 numbers and they are included in inclusive minutes and discount schemes in the same way. Calls may be monitored and recorded.
Email: disability.awareness@virginmoney.com
Fax: 0191 279 6571
Postal address:
Disability Awareness Team
Facilities Department
Virgin Money
Jubilee House
Newcastle upon Tyne
NE3 4PL
Technical help using our site
If you are experiencing any other difficulties or require technical help accessing the secure areas of our site, you can also refer to our technical help section. Or you can contact our Technical Help Team using the relevant phone number for your product on the Contact us page.
Useful numbers
If you would like information about our products, or if you’re a customer and you want to access your account, please visit our Contact us page to find the right number to call.