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Contact us about:

New sales enquiry?

Contact your Business Development Manager (BDM)

Joining our panel

Find out how to register to do business with us, or change your registration details

Application queries

You might find the answer you're after in our Lending Policy guides.

Alternatively contact your BDM

or call the Mortgage Service Team on

0345 601 0680

Directly access case tracking on the VMO application. Download the VMO app

We now accept scanned copies of all supporting documentation to help speed up the mortgage application process for you and your clients.

Copies of all supporting documentation such as income verification, ID and proof of residence should be sent to us using one of four options:

  1. You will be prompted within VMO to upload your documents once you have submitted your application.
  2. You can upload supporting documents to VMO at any time once your application has been submitted.
  3. Use the Secure Document Transfer link which we will email to you following completion of an application. Secure Document Transfer links are unique and case specific and should only be used to upload supporting documents for the case referenced in the email you receive.
  4. Use the existing unsecure method by emailing your documents to for new business and for product transfer business, quoting the application reference in the subject field.

Get additional help for clients

Do you have a mortgage customer that needs a little extra help or support? Provide their contact details and we’ll get in touch.

To speak to us about anything else

Call us on 0345 601 0680 for queries after an application has been made. We're policy experts and have access to underwriters.

Lines are open Monday to Friday 9am to 5pm, excluding Wednesdays when we're open 9:30am to 5pm and closed Bank Holidays. Calls may be monitored and recorded.

Use live chat to speak to us about our lending policy, products and ongoing cases. We're here Monday to Friday from 9am to 4pm and from 9:30am on Wednedsdays.

Hands up. Sometimes we get things wrong and we’re sorry if that’s happened to you.

Just let us know and we’ll do everything we can to put things right.

Contact your Business Development Manager (BDM)

or call the Mortgage Service Team on

0345 601 0680

03 numbers
Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.

084 numbers
Maximum of 7p per minute, plus your phone company's access charge.

087 numbers
Maximum of 13p per minute, plus your phone company's access charge.

0800 numbers
Free from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.

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