Submitting business
We can usually make changes to existing offers if you need to amend things like the term, loan amount, repayment method, or purchase price. Just contact us to let us know what you need to change. Where this requires a change to product, the range used should be our current new business range.
We allow a change of product using the current product range as many times as needed prior to completion. This can be pre-offer or post-offer, up until we have received the Certificate of Title from the solicitor. We can’t make changes to the product after the COT has been received. If it’s just the product you need to change, our mortgage product switch form is the easiest way to do it.
Some changes need a brand new application. These include a change of property, adding or removing applicants, or changing the application type from residential to BTL and vice versa.
For a new to bank customer the easiest way to obtain a DIP is to use our Virgin Money Online (VMO) facility.
If you would like to use the VMO service you must be registered to submit mortgage business with us. If you have not already done so you should complete our Online Registration Form.
If you are already registered please Contact Us so that we can provide your login details and/or access to the VMO software.
For existing customers porting their mortgage to a new property a manual DIP must be completed. Please Contact Us to complete the DIP.
For a new to bank customer the easiest way to obtain an Illustration is to use our Virgin Money Online (VMO) facility.
If you would like to use the VMO service you must be registered to submit mortgage business with us. If you have not already done so you should complete our Online Registration Form.
If you are already registered please Contact Us so that we can provide your login details and/or access to the VMO software.
For existing customers porting their mortgage to a new property a manual Illustration must be issued. Please Contact Us to obtain an illustration.
When a purchase falls through (residential or BTL) and the client wants to transfer their application to a new property the applicants details can be transferred to a new application.
Please use the “pre-populate” function within VMO or MTE to transfer the existing details from the DIP to a new case.
Please call your dedicated Regional Service Team to let us know the new application number and we will transfer the original product, application fee and any unutilised fees.
The existing application will then be cancelled.
If the original case has already been cancelled, we will allow the product and fees (where applicable) to be transferred up to six weeks after the date of cancellation.
When we receive the application it will be re-assessed and you will be advised of our documentary requirements in the normal way.
Submit your application in the normal way i.e. VMO or MTE. If the application is for a new purchase, or a remortgage / product transfer with additional borrowing, you need to provide us details of your client's property schedule(XLS, 156KB) which must be uploaded to the BTL Hub.
If you are already registered for our BTL Hub, login and follow the online instructions. Or register for the BTL Hub Link opens in a new window here.
All other supporting documentation, including the Business Plan and Cashflow form Link opens in a new window(PDF, 299KB), can be sent to us in one of three ways:
- You will be prompted within VMO to upload your documents once you have submitted your application.
- You can upload supporting documents to VMO at any time once your application has been submitted.
- Use the Secure Document Transfer link which we will email to you following completion of an application. Secure Document Transfer links are unique and case specific and should only be used to upload supporting documents for the case referenced in the email you receive.
We have a dedicated team of fully trained staff to help you with any queries that you may have when using our new online services, please contact us.
If you are missing a form or want to download the latest product information you can access a wide range of documentation on our Useful Downloads page.
Products
The Virgin Money Buy To Let Variable Rate is 8.44% (effective from 1 December 2024 for existing customers).
The Virgin Money SVR is 8.24% (effective from 1 December 2024 for existing customers).
Our Offer is valid for 26 weeks (six months) from the date of issue.
Offers – new build
Our Offer for a new build property is valid for 30 weeks (seven months). If an extension is required beyond this time, a further 30 weeks (seven months) extension can be granted subject to the application being re-underwritten against current lending policy.
Our flexible mortgage range is ideal for your clients looking to secure more flexibility. As their lives change, so too can their mortgage, allowing them to choose whatever works for them at the time, including unlimited overpayments, the opportunity to apply for payment holidays, underpayments and to borrow back previous overpayments. Please note all flexible features must be applied for and are subject to an affordability assessment and the terms and conditions of your client’s mortgage and Virgin Money’s agreement.
For further details of the flexible features we offer, please visit our Product Information page.
Our Everyday product range contains our lowest priced mortgage rates. As well as offering low rates, these products also offer additional features that entitle your client to make overpayments of up to 10% of their outstanding balance per calendar year and to apply for payment holidays. Please note that all features are subject to terms and conditions.
For further details please visit our Product Information page.
You can use our Mortgage Finder to locate the most suitable mortgage product to match your clients needs.
Alternatively a full list of all our mortgage products and exclusive mortgage products available to all intermediaries registered with a Virgin Money National Account can be found on our Useful Downloads page.
Registration & other
You can complete the online Registration Form.
One of our Intermediary Support Team will then be in touch to get you up and running within 2 business days.
You will receive e-mail confirmation when the registration process is complete, once you've received that you'll be able to submit business with us.
If you would like to use the Virgin Money Online service you must be registered to submit mortgage business with us. If you have not already done so you should complete our Online Registration Form.
If you are already registered please Contact Us so that we can provide your login details and/or access to the VMO software.
You can change your personal details by accessing the online Amendment Form.
If you experience any problems whilst trying to register to do business with us, please contact us
For more information on valuations please view our Lending criteria.
If you have any queries regarding your procuration fee please contact us by emailing procuration.fees@virginmoney.com.
If you have any queries regarding your procuration fee please contact us by emailing at procuration.fees@virginmoney.com
Details of the payment due can be found on Section 2 of the Offer Illustration. Please check the payment is correct, prior to the payment date.
Procuration fee payments and statements from Virgin Money will be provided directly to your Network or Club who will arrange payment to you. This is the Network or Club named in Section 2 of the Offer Illustration as receiving payment for the case.
We make payments by BACS on or around the 16th of each month, the month after the mortgage completes.
If you are submitting a BTL Portfolio landlord application and don’t have access to the BTL Hub you will need to register Link opens in a new window.
Only one intermediary from each firm needs to initially register the firm. They can then add new members, who will also then be able to add colleagues to the system.
Once you are registered you can start to submit your client's property schedule.
A material change can be one of the following though this is not an exhaustive list, please contact us to make any changes.
- Valuation causes LTV decrease
- Valuation causes LTV increase and fails affordability
- Valuation causes LTV increase but passes affordability
- Valuation causes LTV increase which exceeds the product maximum
- Change of product
- Change to loan amount
- Change in the mortgage term
- Change in repayment type and/or the repayment vehicle
- Change from freehold to leasehold (ground rent & service charges are assessed within affordability)
- Change in income or expenditure
- Change in product fee selection from ‘pay separately’ to ‘add to loan’
- *Adding or removing a party to the mortgage
- *Change of property
*A change of property or adding/removing a party will require a new application to be submitted to us.
This is a form the applicant(s) sign to acknowledge they have not received advice and will not benefit from the protection of a recommendation, based on a full assessment of their needs and circumstances.
This must be received for all execution only applications you submit and be signed by all applicants. You are responsible for creating the confirmation form and gaining the applicants' signatures.