Residential policy
Arrears
- In the last 6 months - no mortgage arrears allowed
- In the last 6 months - maximum 1 month’s arrears per account on any non-mortgage commitments, unless they're back up to date
- In the last 12 months – maximum 3 months’ arrears per account on any type of commitment, and no account 3 months in arrears for 2 months in a row
- In the last 2 years – maximum 2 months’ arrears per account if it’s a mortgage or loan
- Other missed payments may be acceptable, subject to application
Defaults
- Unsatisfied – no current unsatisfied defaults of any value
- Satisfied – no defaults registered in the last 12 months. Maximum 2 satisfied defaults in the last 6 years, up to a combined total of £2,000
CCJs
- Unsatisfied – no current unsatisfied CCJs of any value
- Satisfied – no CCJs registered in the last 6 months. Maximum 1 satisfied CCJ in the last 6 years, up to £500
Debt management plans
Customers must not have a current debt management plan in place.
IVAs, Administration Orders, Debt Relief Orders or Bankruptcy
None of these are acceptable within the last 6 years, even where satisfied or discharged.
Repossession
Customers must never have had a property repossessed.