Your new dedicated contact number

18 September 2017

For any queries relating to pre and post application you now only need to call one number per Regional Service Team: 

North 0345 600 1706*
South 0345 601 0680*
East 0345 606 0301*
West 0345 605 7025*
New Build 0345 600 1477*

You can start using this number straightaway. Please take a moment to update your contact numbers.

Your dedicated Regional Service Team are policy experts and have access to underwriters. Call them if you have a question about any of the following:

  • New business criteria.
  • Declined decisions in principle or applications.
  • A loan amount generated.
  • An application already submitted.
  • Help or support with our online application system, Virgin Money Online (VMO).
  • Product transfers on an existing Virgin Money mortgage.

And remember, you can get in touch with your Business Development Manager if you have any questions, want to check our latest products or discuss a new case.

*We are here 8.30am to 6pm, Monday to Friday, excluding Bank Holidays. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Calls may be monitored and recorded.


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