The average time it takes from application to an offer being issued
We prioritise and work on cases with oldest items outstanding but once a case is open for review all received items of post, valuations and other information are assessed together irrespective of date received.
In all cases please ensure that all supporting documentation is provided up front when you submit your application. These requirements will be outlined in full on the Decision Certificate and will usually include items such as:
You can scan and email
all documents to:
New business applications
docs@virginmoney.com
Product transfer applications
ptdocs@virginmoney.com
Please include the 8 digit mortgage reference number in the subject line, so we can process your application as quickly as possible.
You can track the progress of an individual case on Virgin Money Online and we also provide you with individual email updates as your client's case progresses.