Our Service Commitment
We’re committed to getting Offers to your customers as soon as we can. In fact, we’ll issue an Offer to your customer within 10 working days of receiving a fully-packaged application, or we’ll give them £100. Terms apply
Current service levels
Keep up to date with Virgin Money for intermediariesOur current national service levels
- Last updated 23/09/2021
16
Days
Days
Our average time from receiving an application to issuing an Offer.
We prioritise and work on cases with oldest items outstanding but once a case is open for review all received items of post, valuations and other information are assessed together irrespective of date received.
Help us to help you
Processing is quickest when all supporting documentation is provided up front with your application.
Use our supporting documentation guide to make sure you’re sending everything we need.
Track individual cases
You can track the progress of an individual case on Virgin Money Online and we also provide you with individual email updates as your client's case progresses.