Current service levels

Keep up to date with Virgin Money for intermediaries

Our Service Commitment

We’re committed to getting Offers to your customers as soon as we can. In fact, we’ll issue an Offer to your customer within 10 working days of receiving a fully-packaged application, or we’ll give them £100. Terms apply

Our current national service levels
- Last updated 21/09/2023


Our average time from receiving an application to issuing an Offer.

Help us to help you

Processing is quickest when all supporting documentation is provided up front with your application.

Use our supporting documentation guide to make sure you’re sending everything we need.

Track individual cases

You can track the progress of an individual case on Virgin Money Online and we also provide you with individual email updates as your client's case progresses.