Lending policy

View our full intermediary lending policy online

Important information - changes to product offering and policy requirements

Some changes to our product range and policy requirements are currently in place.

We’re continuing to monitor the situation closely and we’re working hard to support you and your customers during these difficult times.

For a full update of all changes please view our dedicated update page.

A-Z lending policy

The purpose of this search facility is to provide guidance on Virgin Money's Lending Criteria. You can either browse alphabetically or enter a keyword you would like to search in the panel on the left hand side.

Showing results for F-H

Family Purchase

Available to first time buyers and next time buyers providing a bankruptcy search and declaration of solvency on the seller is completed, or defective indemnity insurance is arranged by the acting solicitor against the full market value of the property.

Where the property is being sold at a discounted price Virgin Money will lend up to the lower of:

  • 100% of that discounted price, or
  • The maximum LTV permitted on valuation

Additional lending up to maximum LTV limits is allowed providing the extra funds are solely for home improvements. If lending exceeds the discounted price a retention may be held.

We will not accept an application where the vendor continues to live in the property being sold.


If a fee is required and we don’t have payment details or are unable to collect them the application will be cancelled after 14 days. We will contact you to let you know if there are any issues collecting these.

Valuation Fees
Valuation/Purchase PriceBasic Valuation Report fee
Up to £60,000£112
£60,001 - £100,000£132
£100,001 - £150,000£163
£150,001 - £200,000£188
£200,001 - £250,000£214
£250,001 - £500,000£275
£500,001 - £750,000£331
£750,001 - £1,000,000£377
£1,000,001 - £1,500,000£510
£1,500,001 - £2,000,000£663
£2,000,001 - £2,500,000£817
£2,500, 001 - £3,000,000£970
Over £3,000,000By Negotiation

The Basic Valuation Report fee includes the VAT charged to Virgin Money by the valuer.

Please note that the Valuation Fee(s) above are based on the actual property valuation.

If the instructed valuer values the property at a figure which differs from the purchase price/estimated value stated on your mortgage application form, the fee payable may change in accordance with the table above.

In the event the property is valued at a figure higher than that stated on the mortgage application form, the difference between the Valuation Fee payable and the actual amount paid prior to the valuation will be payable prior to the issue of an Offer.

In the event the property is valued at a figure lower than the figure stated on the mortgage application form, the difference will be refunded to you.

Please note, a mortgage exit fee of £50 will be payable on redemption of your client's mortgage to cover the administrative cost incurred by Virgin Money. This fee will be applied if the mortgages is redeemed or ported before the full mortgage term ends.

Your client's solicitor, licensed or qualified conveyancer may make an additional charge for their work in relation to redemption of the mortgage and discharge of the security.

For product transfer applications we may not carry out a physical valuation on all cases, but if we do we will always let you know in advance.

Financial Commitments

All financial commitments as well as regular and essential household expenditure will be taken into account when assessing the customer's affordability. In order to obtain an accurate lending decision for the customer please provide details of the following:

  • Unsecured loans
  • Hire purchase/contract hire
  • Revolving debt (credit cards, store cards, mail order, overdrafts)
  • Second charge loans
  • Other mortgages (BTL's need not be included provided the rent covers the mortgage payment by 145%)
  • Help to Buy Equity Loans
  • Child support/maintenance
First Time Buyers

We define First Time Buyers (or FTBs) as customers who have never previously held a mortgage. For a joint FTB application, neither customer will have been party to a mortgage.

Flats & Maisonettes

Where the building is above 10 storeys the maximum LTV is 80%.

Where the building is above 5 storeys it must be lift served.

Ex Local Authority, Housing Association or Ministry of Defence (MOD) properties are acceptable in buildings up to 7 storeys.

Properties must be leasehold. In Scotland Absolute Ownership (Heritable) is also acceptable.

Properties with an equal share in the freehold of a block are acceptable.

Properties with external deck or ‘balcony access’ are only acceptable if built for the private sector. Where built for local authorities, housing associations or MoD they will not be accepted.

Flats (Freehold)

Freehold flats are only acceptable where there are reciprocating lease/freehold arrangements (such as Tyneside Flats)


Where a property has previously been affected by flooding or is situated on a flood plain, the property is acceptable to Virgin Money, subject to a satisfactory valuation report and positive valuer comment.

The applicant must be able to obtain full buildings insurance including all perils, subject to a maximum flooding excess of £1,000.

If full buildings insurance including all perils is not available as described the property is not acceptable and will be declined.

Foreign Currency

Residential Applications

We do not offer foreign currency loans.

For all residential loan applications the income being used to assess affordability must be paid in GBP / £Sterling and we will require evidence of this income.

Where your client is paid in both Sterling and a foreign currency, we will only consider their Sterling income for the purposes of affordability.

Buy-to-Let Applications (including Consumer Buy-to-Let)

We will continue to accept non-Sterling income for minimum income requirements on buy-to-let applications.

If a customer is receiving rental income from their buy-to-let property in a currency other than GBP £Sterling, this will not be acceptable income for assessing affordability.

Repayment Strategies for Interest Only loans

For both residential and buy-to-let loans, we will not accept repayment strategies denominated in a foreign currency to support an interest only loan.

Foreign Nationals

EEA Nationals

Virgin Money does not differentiate between a British National and a European Economic Area (EEA) National in our lending policy i.e. in all cases Virgin Money requires a minimum of three years UK addresses.

Due to EEA and or EU agreements Nationals of the following countries will be treated as EEA Nationals for Mortgage purposes:

  • Iceland
  • Liechtenstein
  • Norway
  • Switzerland

Non EEA Nationals

The customer(s) must have unrestricted rights to live and work in the UK.


  • Passport or National Identity Card
  • Two items of ID confirming residence in the UK
  • Must have evidence of 3 Years consecutive UK addresses
Gifted Deposits

Where the deposit is being gifted, the person or persons, gifting the deposit need to complete our Gifted Deposit Form (below). This confirms that the deposit monies are a gift and the person does not expect to be repaid these monies either whilst the borrower(s) owns the property or upon its sale.

The below form should be filled out and returned to Virgin Money;

Guarantor Mortgages

We don’t offer guarantor mortgages.

Help to Buy Equity Loan schemes

Help to Buy Equity Loans are designed to help home buyers with smaller deposits buy a new build home in England, London, Scotland or Wales.

An equity loan allows a customer to buy a new-build home with just 5% deposit. The Government lend up to 40% of the property value, with a mortgage making up the remaining funds. The scheme allows customers to:

  • Purchase a newly built home with a smaller deposit
  • Keep initial monthly costs down as the equity loan is fee-free for the first five years.
Help to Buy Equity Loan SchemeMinimum DepositEquity Loan (up to)Mortgage (up to)Maximum Property ValueVM Product Available
55% LTV75% LTV80% LTV

The Equity Loan is interest free for the first five years. From year six the customer is required to pay an annual fee to the government which is 1.75% of the outstanding equity loan amount. The interest rate will then increase on an annual basis in line with the Retail Price Index (RPI) plus 1%.

In order to qualify for an equity loan the customer must meet the following criteria:

  • Only available for new build properties
  • Maximum LTV of 75% in England, London and Wales. In Scotland the maximum LTV is 80%
  • Available only for residential first time buyers and next time buyers
  • Not available for Buy-to-Let
  • The mortgage must be arranged on a Capital and Interest Basis
  • The customer cannot have an interest in any other property (i.e. running two mortgages, BTL in background)
  • Guarantors are not permitted
  • If your client is offered any kind of incentive (cash and non-cash) from the builder or developer to purchase the property, this cannot be more than 5% of the value of the property. Please note, part-exchange is not available on an Equity Loan. For more details of the incentives we accept, please view the incentives section.

Additional borrowing for existing Virgin Money Help to Buy Equity Loan customers is available, subject to our standard additional borrowing policy criteria. Additional borrowing is only available to ‘Staircase’ out of the Equity loan (either fully or partially).

When submitting a Help to Buy Equity Loan product transfer application with additional borrowing, we’ll ask to see a copy of the settlement figure and a copy of the customer's RICS valuation.

To ensure that the Equity Loan is affordable to the customer VM assume an annual fee of 3% of the Equity Loan spread over a year as a monthly financial commitment.


Equity Loan: £40,000

Annual Fee assumed (3%): £1,200

Monthly Payment: £100

Existing Virgin Money mortgage customers moving home and entering the Help to Buy Equity Loan scheme

Customers are unable to port their existing product and must select a Help to Buy Equity Loan product from our current product range.

Providing the new loan completes within three months of redeeming their existing loan, the customer will receive a refund of 100% of any applicable Early Repayment Change. If there is a reduction in the balance, any applicable Early Repayment Charge will be payable on the difference.

Holiday Home Purchase

The following conditions must be satisfied where the property being purchased is intended to be a holiday home:

  • Maximum LTV 75%
  • Timeshares will not be considered
  • The customer must be able to afford all credit commitments including any mortgages